Managing Vice President - CRM, CX and Digital Commerce Technologies, Gartner, Inc.
Alvarez leads Gartner's research on Digital Commerce Technologies, Customer Experience and Customer Relationship Management.
Mr. Alvarez has over 35 years of business and IT experience. He has been named one of Top 100 most influential IT leaders by HITEC and Hispanic Engineer & Information Technology Magazine Top 200 Influential Hispanics in Technology.
He has chaired and spoken at many industry-related conferences worldwide and has been published/referenced/featured in various media and trade publications.
Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T.
He holds a Master’s in Science from Pace University and a Bachelor of Arts in computer science from Iona.
Mr. Alvarez is a black belt in Tae Kwon Do, an expert skier, scuba diver, marksman and is an assistant scout master of troop 9 in Stamford, CT.